PRIVACY POLICY of esoko.net
This is the Privacy Policy governing your use of esoko.net Portal. By using this Portal, you approve and agree to our Privacy Policy stated below.
To use the services that esoko.net provides you, requires the user's information that esoko.net gather’s, process, use and distribute which the user’s provide directly by filling out various forms and formats; e.g. Your company name, contact information, company profile and homepage and the products you buy and sell, etc. Therefore, esoko.netdoes not guarantee that your information will be protected from being exposed to any particular party or group. In fact, the purpose of online B2B portal is to introduce the user’s and their company to the global commercial market.
This privacy policy applies to the gathering, use and disclosure of information and data in connection with the products and services offered through the esoko.net website and the mobile applications operated by March Tech Solution FZCO and its affiliates.
Changes or modifications to this privacy policy, as and when it will be made applicable by the authorities, will be made and become effective on an immediate basis.
If you have any concerns that may be related to the use of your personal information, you could kindly get in touch with us at "Contact Us” on esoko.net
1. The information we collect from you (the "User”)
There will be information that you will share or may be asked to provide to esoko.net at any given point of time. It could be some or all of the below. It can also be information which we may ask in the future too.
a. While registering your company (Buyer or Seller), you will be required to provide information such as your name, mobile number, email id, company name, company license number, Trade license copy, VAT registration, Emirates Id, etc.
b. Sellers will be asked to provide necessary information about their products they want to sell on esoko.net
c. Buyers will need to provide Credit/Debit Card numbers, bank account details, or other relevant payment details while placing the purchase order to buy products
d. If you provide any information to be published on esoko.net including but not limited to company directory, product catalogue, etc. you have deemed to having giving consent to publish this information.
e. Seller reviews or any information you submit to esoko.net for publication on the website for the internal use and/or for the use of other buyers
f. esoko.net will ask the buyers for their delivery addresses.
g. There is a possibility of communication between the users to rate or know more about products being advertised.
h. esoko.net may collect information from prospects who have visited industry related events or trade shows.
i. If you visit esoko.net or advertisements on google, we will automatically collect certain personal information from your device. This information may include IP addresses, device type, browser type, etc.
2. Use of Personal information
a. KYC (know your customer) due diligence and back ground checks by our staff in order to set up user accounts. All the information that is needed for user activation of the accounts.
b. Verifying your eligibility to register as esoko.net user (under our "User Terms & Conditions”). Primarily the date of birth and visa/company requirements.
c. Customer service support that is to be provided to the users.
d. To send you notifications related to your service, purchases you make through esoko.net
e. While esoko.net has in place up-to-date technology and internal procedures to guard your Payment Information against intruders, there is no guarantee that such technology or procedure can eliminate all of the risks of theft, loss or misuse. esoko.net shall not be liable to you or any other person for any damages that might result from unauthorized use, publication, disclosure or any other misuse of Payment Information, including credit card information.
f. Assisting the buyers with transport services from Dubai, UAE to the final destination
g. Personalizing marketing and communications with you based on your browsing records and order history
h. Performing research or statistical analysis in order to improve the content and layout of esoko.net
i. We may also use your personal information for other purposes that are permitted within the applicable privacy laws.
Any Information that you publish in esoko.net becomes public information and you relinquish any proprietary rights (including but not limited to the rights of confidentiality and copyrights) in such information. You should exercise caution when deciding to include personal or proprietary information that you submit to us.
Use of any Personal Information by any of our user’s is subject to privacy laws in the respective jurisdictions of our user’s. Each of our user’s is solely responsible for observing applicable laws and regulations in its respective jurisdictions to ensure that all use of the Site and Services and are in compliance with the same. Each of our members is expressly prohibited from using any Personal Information for illegal activities including without limitation to spamming.
3. Disclosure or sharing of personal information
We may disclose (or provide access to) personal information wherever necessary to the following:
a. esoko.net’s professional consultants, governmental and regulatory agencies, police and insurers, whenever necessary, to comply with applicable laws or investigations, or to exercise, establish or defend esoko.net’s legal right
b. Other esoko.net’s users where it is necessary, in connection with the facilitation of purchase and communications made between you and the other users
c. Third-party business partners, affiliates or service providers engaged by or working with esoko.net assist us to provide services to you or who otherwise process personal information for purposes described in this privacy policy. These partners or service providers will include, but not be restrictive to:
• To our banks where in we make banking transactions
• To our payment gateway provider
• Transport and Logistics support companies
• Customer service staff who provide after sales services
• Our other business partners/vendor’s (for example, for them to provide you with discounts or offers that may interest you)
• Marketing and advertising platforms, such as Google, Twitter, Facebook and Instagram and providers of analytics services relating to user’s behaviors in order to tailor the content you see when visiting our platform
To any other person or business, with your consent to the disclosure of your personal information.
4. Use of Cookies
We use "cookies" to store specific information about you and track your visits to our portal. It is common for web sites to use cookies to enhance identification of their users. A "cookie" is a small amount of data that is sent to your browser and stored on your computer's hard drive. A cookie can be sent to your computer's hard drive only if you access our Site using the computer.
If you do not de-activate or erase the cookie, each time you use the same computer to access our Site, our web servers will be notified of your visit to our Site and in turn we have knowledge of your visit and the pattern of your usage.
Some of our business partners (e.g., advertisers, tracking utilities) use cookies on our site. We have no access to or control over these cookies.
You can determine if and how a cookie will be accepted by configuring your browser's which is installed in the computer you are using to access the Site. If you desire, you can change those configurations in your browser. By setting your preferences in the browser, you can accept all cookies, you can be notified when a cookie is sent, or you can reject all cookies.
If you reject all cookies by choosing the cookie-disabling function in your browser, you be required to re-enter your information on our Site more often and certain features of our Site be unavailable.
We will continue to retain your personal information as long as we have a legitimate business need, or as required or permitted by applicable laws.
Any further queries or concerns can be redirected to esoko.net’s "Contact Us” page and one of our team members will get back to you.